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Frequently Asked Questions

Frequently Asked Questions

General

We offer nine distinct floor plans, ranging from a cozy 634 square feet to 1,491 square feet. To view current availability on our one, two, and three-bedroom floorplans, please visit our Floor Plans page.

All homes are equipped with dish-less cable provided by DIRECTV.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Yes, however residents are responsible for painting the walls back to the original color at move-out.

Application Process and Qualifications

We offer discounts for teachers, first responders, and military. Please contact our office for more information.

Yes, Hillside on Parmer Lane is proud to offer a Preferred Employer Program for employees at Samsung, Dell, Tesla, Adecco, and Amazon. Contact us to learn about exclusive benefits for our Preferred Employers!

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Services

Hillside on Parmer Lane has onsite recycling!

There are garbage receptacles located throughout the property for your convenience. Please dispose of your garbage inside the trash dumpster. Please do not leave garbage sitting on your patio, balcony, or front entry area. Please do not leave garbage on the grounds or anywhere outside of the dumpster.

Hillside on Parmer Lane offers valet trash pick-up! Residents are provided with a container for trash collection.

Water, sewer, drainage, and trash are billed through the community. Please contact us for more information.

Amenities

Hillside on Parmer Lane offers a 24-hour fitness center for residents' convenience. A fob is required for access.

Enjoy features like in-home washers and dryers, energy-efficient appliances, granite countertops, kitchen islands with spray faucets, and vinyl flooring throughout the home. Additional highlights include keyless front door entry, walk-in closets, ceiling fans in bedrooms, and private patios or balconies. Select homes may also feature linen closets, double sink vanities, garden tubs, direct access garages, private yards, and handicap-accessible layouts.

Hillside on Parmer Lane has a package locker system available for Residents. This system is located in the gym corridor. All package couriers are directed to use this package system. Any packages that are not able to fit in one of the lockers, the couriers are advised to leave them at the Resident’s door. Hillside on Parmer Lane will not accept packages delivered to the office.

Hillside on Parmer Lane features a luxurious pool, open seasonally from 9 AM to 10 PM. A key fob is required for access.

We do not offer furnished apartments, but can recommend CORT furniture for furniture rentals.

Neighborhood

Hillside on Parmer Lane is within 5 miles of the popular H-E-B.

Hillside on Parmer Lane is within 5 miles of Northside Dog Park.

Hillside on Parmer Lane is in the zone for Bluebonnet Trails Elementary School, Decker Middle School, and Manor High School. Other nearby schools include Texas Empowerment Academy, Manor New Tech High School, and Idea Parmer Park. We are also nearby top-rated universities such as University of Texas at Austin, Texas State, St. Edwards University, Huston-Tillotson University and Concordia University.

Hillside on Parmer Lane offers Level 2 EV charging stations! We are also conveniently located near numerous EV charging stations. You can use the following website from the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

Residents of Hillside on Parmer enjoy easy access to many nearby shopping centers, including Shops at Tech Ridge, Tech Ridge Center, and Midtown Center, which are all within 5 miles.

St. David's North Austin Medical Center is 7 miles from Hillside on Parmer Lane.

Austin-Bergstrom International Airport is just 15 miles from Hillside on Parmer Lane.

Lease

Our lease terms range from 12-15 months.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Hillside on Parmer Lane
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 3 nights in a single week or more than 6 nights in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Payments

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Pets

Aggressive breeds (purebred and/or any mixed form) are not allowed. These breeds include, but are not limited to: American Staffordshire Terrier, Dalmatian, Pitbull, Siberian Husky, Chow, Doberman, and Rottweiler.

Residents are allowed a maximum of 2 pets per household.

Yes, Hillside on Parmer Lane is pet-friendly! Please refer to our Pet Policy on our Amenities page for more information.

Hillside on Parmer Lane offers convenient pet waste stations, a spacious pet park for play and exercise, and a pet spa to keep your furry friends fresh and clean!

Residents need to provide a photo of their new pet along with their up to date shot records. Please contact our office for more information.

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)

Parking

There are no fees for open parking spots. Please contact our office for more information regarding reserved parking.

We have rentable carports, as well as attached and detached garages.

Our carport parking may be reserved for a monthly fee. All other parking is on a first come first serve basis.

Please park all motorcycles in a proper parking space. Tandem parking is not allowed.

Each leaseholder is permitted 1 vehicle. Residents can rent out an additional parking space if additional parking is needed.

Yes, Hillside on Parmer Lane requires residents to register their vehicles and obtain online parking permits. If an additional parking space is required, residents may pay for reserved space.

Visitors must register their vehicles at www.register2park.com if they will be present on the property between the hours of 10 p.m. and 8 a.m.

Visitor parking is available on a first come, first served basis.

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